Here's what our satisfied customers are saying about us:
Cathy has helped our family 3 times, twice with selling homes and once with buying a home. Each time she and her team have been readily available to answer any questions and guide us through the entire process. What really makes Cathy stand out is her knowledge of the local area and comps and her attitude as a go-getter- when she sold two of our homes we were able to get multiple offers, over the asking price, and in just a COUPLE days. Would highly recommend!
Marissa and Justin
Cathy led me through both the sale of my current home and purchase of my future home - and I could not be happier! At times, I was a bucket of nerves, and Cathy and her team helped me regain my calm and make the necessary decisions throughout both processes. My house sold in less than seven days and I closed on my new house the same month as closing on the old one. My offer was chosen over several others because Cathy guided me to select the best contract / buying terms for me. I highly recommend Cathy!
Sold in Falls Church, VA / Bought in Vienna, VA
We interviewed A LOT of real estate agents over a period of almost a year but when we met Cathy, she had a wealth of knowledge, had strong arguments about why we should choose her, and we decided to go with her on the spot. I should say my wife did, I thought this woman was crazy- she was talking about getting multiple offers over and over. We've bought and sold a few homes, not a lot, but a few, and we've never had a real estate agent talk about multiple offers. I couldn't understand her focus on multiple offers and I didn't until the end. We just wanted one offer, in the price range we were looking for, but within three days of the house being on the market, we had three offers, all with escalator clauses and ended up with significantly more than our asking price! And I really thought that our asking price was too high!
I'm convinced the reason our house sold so quickly and at such a good price is because we listened to Cathy's suggestions about how to make the house look great. She has a great handyman, Arlin, and I'd encourage anyone to use him. She also had great landscape people, again very reasonably priced and very quick. Everyone she recommended did outstanding work at a reasonable price, and worked quickly. We met with Cathy, she made A LOT of suggestions. We followed most, but not all of them. And the house looked so nice, we almost felt bad moving out. She staged the house in a way that my wife and I didn't particularly care for, which we told Cathy and her stagers, but they were insistent they knew what they were doing and were adamant that we let them do their thing. We weren't happy about it, but in the end we agreed. And we did make significant, but not outlandish investments to make the house look good. I balked a lot, who wants to spend money on a house you're selling. But in the end, I'm so glad we listened to her. She has her pulse on what buyer's are looking for and even if I didn't think that's what buyer's were looking for, she knew. And I'm so glad we listened!
One thing I know about myself is that I can be a really difficult person. I'd go as far as saying that I'm likely the most difficult person Cathy's ever had to work with. When I don't like or agree with something, I say so. And honestly, I didn't like a lot of Cathy's suggestions at first, I didn't want to spend money on a house we were selling, and I didn't always agree on the things that should be done. And I wasn't shy about saying so. But in the end, we listened to her (not about everything, but about most things) and we couldn't be happier with the results.
Who can argue with the results- on the market for three days! Multiple offers (as she'd kept talking about although I thought it was ridiculous)! And our house being sold for well over our list price- which, again, I thought was too high to start with.
We would recommend Cathy to anyone. We did butt heads at times (as I said I can be difficult), but one thing I know is that when I listened to her, it paid off. She knows what she's doing and I'd trust her with the sale of our house anytime. I can't think of how Cathy Poungmalai could have done any better of a job for us!
Mark and Kazuko
We found Cathy after previously listing unsuccessfully our townhome with our property manager. We quickly realized that the expertise that Cathy brings to selling a property and the resources and networks she has in the area for repairs, upgrades, connections with other agents and the included bonus of staging a home would be a great asset to getting our home sold at the market's best price. We took Cathy's advice about almost all of the improvements she suggested and the work was done quickly. Our house had multiple offers, sold above asking price and looked beautiful. We now have a wonderful family living in our previous townhome and we couldn't be happier with our experience. She is professional, has an excellent team working with her and is an expert in her field. She is positive and responsive.
Beth and Sean
Cathy and staff are the best realty company that I have ever worked with. They’re professionalism and expertise far surpass any other company that I have worked with in my 30+ years of buying and selling homes. My questions and requests were answered with precision and promptness. They made sure that every detail of selling my old home and buying my new home was effortless and did not cause any “late night sleeplessness”. If you are looking for the “complete” realtor, call Cathy and staff. I am sure that your experience with them will be as pleasant as all of mine have been.
We cannot say enough about Cathy and her team. From the beginning, we were a bit reluctant about selling our home, as it needed renovations and decluttering. With Cathy and her team’s help, we were able to sell our home in 2 days! Cathy knew exactly what renovations were needed and her contractor was very professional and his team did an excellent job on the renovations. Cathy’s team also staged our home and we know that made the world of difference when the buyers came to view our house. Throughout the process, Cathy and her team were always in communication with us. They reminded us of important dates and important actions we needed to take during the sale of our house and then when we bought our new house. If it hadn’t been for Cathy, we would probably still be sitting in our house, dreaming of being able to sell it. Cathy and her team are the best!
Kim and Ray
Cathy is a fantastic realtor and Frankly Realty is a great company. My family made a cross-country move from California to Virginia. Hoping to expedite the process and have a home waiting for us when we arrived, we contacted Cathy and Frankly Realty months before our move. Cathy listened to our requirements and quickly forwarded us a list of homes that might meet them. From that list we were able to better determine what kind of home we were looking for and what neighborhoods we wanted to consider. About three months before our move, I traveled to Virginia to meet with Cathy and look at some of the homes we'd been considering. While we weren't able to find the perfect home on that visit, we were able to nail down the type of home and neighborhood we wanted. Shortly after my return to California, a new home appeared on the Frankly MLS site. I called Cathy and asked her to preview it for us. Cathy quickly made a detailed video preview of the home and the neighborhood in which it was located. It was almost like being there in person. After viewing the video and discussing the property with Cathy, my wife and I decided that we wanted to make an offer. In the two days that the home was on the market, four other families made offers on it as well. Cathy provided us with great advice on our offering, including some flexible terms that we're sure contributed to our offer being the one the sellers accepted. We bought the house without ever seeing it in person. A number of our friends thought it was a rather risky thing to do. We, however, didn't doubt it for a minute. Cathy knew precisely the type of home we were looking for, and we had complete confidence in Cathy's advice and ability to represent our interests. We've been living in the new house for about three weeks now. It's the perfect house for us. I'd like to say I couldn't be happier, but everyday we're here I am more pleased with our home. We're grateful to Cathy and Frankly Realty for helping us find our new home.
Cathy helped us to sell our last home and did a phenomenal job! She staged the home and created beautiful brochures and a customized sign outside the house. We had multiple offers within 48 hours of putting the house on the market. I would highly recommend her services if you are looking to sell your home.
Ashley and David
We recently used Cathy on both the sale of our existing house and the purchase of our new house. Although she was great on both of these, where she really shone was on the sale of our existing house. She provided us with substantial guidance on what work needed to be done on the house to maximize our proceeds, hooked us up with a contractor, helped us oversee the contractor -- all the while respecting our budget. In addition, she owns a staging company which helped transform our house when the work was done. We ended up with multiple offers well within the time frame that we had estimated for the sale of our home. One thing I especially appreciated about Cathy was her team of assistants. Although we primarily dealt with Cathy, when necessary they were responsive and very helpful. It was clear to us all the work they were doing in the background and how good they were in helping Cathy ensure a smooth transaction from start to finish.
Leta and Eric
Great Falls, VA
Ask Cathy to be your agent - you won't regret it. Cathy is born to do what she does and is very good at it. We met her at one of the properties she was selling and were blown away by how beautiful her staging was. I think two major things that set Cathy apart from others is: 1) Her negotiation skills and 2) her staging company (which is free if you list with her!!). She has a very successful strategy for getting you the offer (or the house) that you want. I plan to recommend Cathy to anyone and everyone I know trying to sell in the Northern Virginia area. Also, I rarely ever write reviews so it takes something pretty spectacular to get me to log-on and sing praises.